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NET ECONOMY |
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Services As A Business - An Operations Perspective
Questo White Paper indica le motivazioni e traccia il percorso della trasformazione da “goods-dominant firm” a “goods-and-services firms”.
Abstract
The drag-and-click Information Age and distributed computing advances have contributed to the proliferation of global products all having basically the same features and functionality when compared to one another.
This has no doubt created fierce competition where the low-cost producer and first to market most often wins. More and more companies are seeking ways to add value so their products can be differentiated from the competition. Adding services or looking for ways to leverage current service offerings can be the ticket that leads to increased revenues and profit. Should everyone attempt to make money in service? Perhaps you feel you’re already there. What does it take to make the transition? It shouldn’t be too difficult. Let’s see.
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